JOIN THE TEAM AT BUD RIER CHEVROLET, PAISLEY

EMPLOYMENT OPPORTUNITIES AT BUD RIER CHEVROLET

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SERVICE MANAGER

service manager

FUNCTIONS:

• Customer Relations
• Leadership, Training, and Development
• Sales/Marketing
• Operations
• Interdepartmental Relations
• Profit Management
• Warranty Administration
• Exceeding Service Standards

COMPETENCIES:

• Analysis and Problem Solving
• Customer Enthusiasm
• Decisiveness
• Delegating and Empowering
• Initiative
• Judgement
• Motivation and Coaching
• Organizing and Planning
• Strategic Leadership
• Team Building
• Versatility
• Communication

REPORTS TO:

• Dealer
• General Manager

MANAGEMENT/BUSINESS SKILLS REQUIRED:

• Ability to establish and maintain good relationships with customers and to exceed their expectations
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, & repairs
• Ability to develop job descriptions and to hire and train the Fixed Operations team
• Ability to develop and maintain a good relationship with the manufacturer
• Knowledge of automotive systems in general
• Ability to review and revise customer service orders and inspect the quality of technicians’ repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service orders
• Ability to develop and follow action plans to ensure Fixed Operations profitability
• Ability to conduct trend analyses to analyze technicians for productivity
• Leadership skills, including coaching, organizing and planning, interpersonal sensitivity, and training
• Ability to coach and train Service, Parts and Body Shop team members
• Computer skills including but not limited to MS Excel and MS Word.

WORK ORIENTATION FACTORS

• Much customer contact
• Frequent deadlines (scheduled and unscheduled tasks)
• Much paperwork
• Much contact with people in all dealership departments
• Long hours
• Moderate amount of computer work

POSITION SUMMARY

The Fixed Operations Manager:
• Seeks to prevent and resolve customer vehicle problems by emphasizing to customers the importance of consistent, regular vehicle maintenance.
• Takes a proactive interest in the training and development of the Fixed Operations team.
• Always monitors work flow in the dealership and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, vacations, and turnover.
• Administers warranty claims, including reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicating warranty information and clarifications to customers.
• Reviews the previous month’s sales/profit performance in cooperation with the Parts, Body Shop and Sales Managers to determine where improvements can be made.
• Reviews and revises customer service orders, assists in diagnosing vehicle problems, and ensures that parts are either available or on special order by maintaining up-to-date knowledge of products and services within the dealership.

WHAT THE WORKER IS LIKE?

The Fixed Operations Manager:
• Has a major responsibility to customers of the dealership.
• Is promoted internally from senior Service Consultant, Service Manager, Parts Manager or Body Shop Manager, or might come from smaller retail service outlets.
• Must exemplify excellence and must motivate the department to take pride in promoting customer enthusiasm.
• Depends on his or her ability to successfully coordinate with other departments in forecasting, reviewing, and revising business plans.
• Must be capable of paying close attention to administrative details, such as reviewing work orders, to ensure that all actions have been documented according to dealership policies and procedures.
• Must be capable of working independently, effectively managing his or her time and work flow.

WHAT THE WORK IS LIKE?

The work of the Fixed Operations Manager:
• Entails being responsive to customers.
• Requires effectively handling unique customer situations on a daily basis.
• Involves analyzing team needs and monitoring the performance of Service Consultants and Technicians, Parts Counter people and Body Shop Consultants.
• Must reflect knowledge of all areas of automotive systems.
• Involves considerable interaction with the Parts Department to develop promotions and ensure profitability.
• Must reflect thorough research of competitors’ service and repair price structures when determining the dealership’s service and repair prices.
• Involves contact with similar managers in other dealerships.
• Includes attendance at district meetings and close reviews of technical bulletins and Dealer surveys to ensure up-to-date information.

FULL TIME SERVICE WRITER WANTED – FOR NEW CAR DEALERSHIP

Young beautiful female car sales consultant working in showroom

Automotive Knowledge & Computer Skills are Required.
Willingness to perform other duties as required
Includes Benefit Package. Apply to Bud Rier Chevrolet

374 Queen St N. Paisley On. N0G 2N0

Phone: phone Fax : 519-353-5834

email sales@budrierchevrolet.com

AUTO DETAILER – FOR USED CAR DEALERSHIP

Young couple in a car saleman's office signing paperwork for a new car

Automotive Knowledge and previous experience preferred.
Willingness to perform other duties as required.
Includes Benefit Package. Apply to Bud Rier Chevrolet

1119 Goderich St. Port Elgin N0H 2C3

Phone: 519-353-5651 Fax : 519-353-5834

email sales@budrierchevrolet.com

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